Making Memories

Covid19 - Book with Confidence

Holidays are important and we want you to feel able to plan ahead with confidence.

Covid19 – Frequently Asked Questions

Published – Friday 19th November 2021

 

What happens if I contract, or come into close contact with someone with COVID19 and am told to isolate/quarantine, within 14 days of my arrival date?

Please ensure you have a relevant, cancellation insurance policy in place to cover you in this event as we will not be able to refund the holiday rental cost at that stage, unless we are able to re-let the period for you, which we will of course endeavour to do.

How will the cottage be prepared for me?

Your holiday home will be rigorously cleaned, from top to bottom, prior to your arrival. The odd long standing, family, second home might not have their books cleaned/put away, as they have so many, however in those cases signage will notify you of this.

All the ‘touch points’ will be thoroughly clean and we would be grateful if you could leave them so on departure.

Will my holiday home be as ‘normal’?

Certain things may have been removed such as some of the soft furnishings, (mainly bed cushions and throws), board games, books, dry food items and maps, as they cannot be thoroughly cleaned each changeover. Please therefore bring any of these items with you, if you so desire them. Otherwise you should find your holiday cottage every bit as normal as usual.

What would happen if I should contract COVID19 whilst on holiday?

If you start to feel unwell whilst on holiday you must call the NHS 111 service immediately and then notify us on01326 250339 or out of hours, on 07812 007153. If you are well enough to travel, we are sure you will want to go home, however care should be taken not to stop off en-route where you could risk infecting others and spreading the virus. If you are too unwell to travel and you have to isolate for two weeks and this goes beyond the end of your planned holiday period, then Cornish Holiday Cottages will endeavor to enable you to stay on and the extra nights will be charged to you. Any future affected bookings would be offered the opportunity to reschedule, or should this not be possible, then we would be obligated to refund their stay/transfer them to another property. On your departure, we would close the accommodation for at least 72 hours and then perform a full decontamination clean. The following guests (if they should fall within two weeks of the date of departure of the affected guests) would be informed that there had been COVID in the building.

How can we keep each other as safe as possible?

Please frequently wash your hands time and wear a face mask in public spaces, shops etc. For everyone’s peace of mind please maintain social distancing when out and about. If you feel unwell, do not go out and let us know immediately.

Can I book for 2023 now?

You are able to make 2023 reservations from Tuesday 4th January 2022. Please email/call/reserve online your request for your choice week and pending the owners not wanting this week themselves, we will do our best to honour your dates.

Here for you...

If you'd like to chat to us about anything to do with our flexible booking policy, give us a call on 01326 250339