‘It was a dream come true for my Gran when she launched the business in 1978,’ says Managing Director, Emily Boriosi. ‘Founder, the late Ruth Austen, started the lettings business with just a clipboard and her trusty Morris Minor,’ says Emily.
‘She would drive around collecting rental payments in cash and greeting each guest personally, often chatting for so long that husband Tony would joke that he had to send out a search party! Ruth’s beliefs and values are still at the core of Cornish Holiday Cottages to this day: kind, compassionate, honest, knowledgeable and with a passion for delivering excellent customer service’.
Ruth handed over the reins aged 82 when Emily bought out the business. ‘She was ready, reluctantly, to take on a gentler pace of life,’ says Emily.
And those traditional family and business values have continued with Emily and her team from their offices in the Mawnan Smith village, in the heart of the area they cover, with expansion over the last 14 years to a portfolio of almost 90 high-end holiday homes in the Falmouth and Helford River.
‘In the past forty years not much has changed in terms of the ambience of Falmouth town or the unspoilt beauty of the Helford River,’ says Emily. ‘However, holiday homes have evolved considerably to reflect guests’ desire for supremely comfortable, well-appointed and beautifully decorated abodes with wonderful features such as stunning sea views, large gardens, games rooms, wood-burners and contemporary kitchens and bathrooms.
‘We are pleased and proud to celebrate our 40th anniversary and also excited about the future as the area grows in both size and popularity. Gran would have been so excited at achieving this milestone anniversary and in promoting a place and business she loved so much.’
‘Customer needs are at the heart of everything we do’ Emily adds ‘some of our guests have stayed more than 30 times and revisit year after year in the same property. They know the family business well, they trust us, and many even remember Ruth and have shared their memories with us’.
For more information please contact Cornish Holiday Cottages on 01326 250339